Privacy Policy
Last Updated April 26, 2024
Introduction
SwiftyNote LLC ("SwiftyNote," "we," "us," or "our") respects the privacy of its users ("you" or "your") and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy is intended to describe for you, as an individual who is a user of SwiftyNote.com or our services, the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.
We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us. By using our website, you are accepting the practices described in this Privacy Policy.
As a platform specializing in automated medical documentation, we handle sensitive health data, includingProtected Health Information (PHI). Ensuring strict compliance with HIPAA and other relevant data protection regulations is our top priority.
Information We Collect About You
In General. We collect personal information that can identify you, such as your name and email address, and sensitive health information, specifically Protected Health Information (PHI) as defined under HIPAA. This information may come from direct inputs at our platform, integrations with Electronic Health Record (EHR)systems, or through secure data transmissions from other healthcare providers.
- Information you provide. We may collect and store any personal information you enter on our website or provide to us in some other manner. This includes identifying information, such as your name, email address, telephone number, and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information).
- Information from other sources. We may also periodically obtain both personal and non-personal information about you from other business partners, contractors, and other third parties. Examples of information that we may receive include: updated delivery and address information, purchase history, and additional demographic information.
- Information about others. We may also collect and store personal information about other people that you provide to us. If you use our website to send others (friends, relatives, colleagues, etc.) information that may interest them through our system, we may store your personal information, and the personal information of each such recipient.
How We Use the Information We Collect
- To manage your account and provide you with customer support.
- To perform research and analysis about your use of, or interest in, our products, services, or content.
- To communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us or other third parties.
- To develop and display content and advertising tailored to your interests on our site and other sites.To enforce our terms and conditions.
- To manage our business and perform functions as otherwise described to you at the time of collection.
- To generate accurate and tailored medical documentation. By processing your inputs and learning from varied data sets, our AI improves its ability to anticipate healthcare provider needs, enhancing the insights and accuracy of the documentation it creates.
With Whom We Share Your Information
Personal information. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:
- Service providers: We may share your personal and PHI with other healthcare providers for the purpose of coordinating care or with insurers for claims processing. All such sharing complies with HIPAA regulations and is aimed at enhancing the care you receive.
- Scenarios in which we may disclose your information:
- In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law.
- When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.
How We Protect Your Personal Information
Data Security. We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. We want you to feel confident using our website to transact business. However, no system can be completely secure.Therefore, although we take steps to secure your information, we do not promise, and you should not expect,that your personal information, searches, or other communications will always remain secure.
GDPR Compliance. For users residing in the European Union, we adhere to the General Data Protection Regulation (GDPR) requirements which aim to protect the personal data and privacy of EU citizens.
User Rights and Controls. You have the right to access, amend, and delete any personal and health information we hold about you. To exercise these rights, please contact our Privacy Officer at privacy@swiftynote.com. We will respond to your request promptly and guide you through the process of accessing or modifying your information.
Third-Party Service Providers. To ensure the robust security and integrity of your personal and health information, we partner with trusted third-party service providers. Amazon Web Services (AWS) is a key partner that hosts our data, including Protected Health Information (PHI). We have a formal Business Associate Addendum (BAA) with AWS, which complies with the HIPAA regulations, ensuring that all datahosted on AWS is managed in a secure and compliant manner. AWS implements stringent physical,administrative, and technical safeguards designed to protect the confidentiality, integrity, and availability of your health information. Our use of AWS allows us to benefit from their advanced security technologies and practices, which are integral to protecting and securing your data.
HIPAA Compliance
We are committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA),which includes implementing appropriate administrative, physical, and technical safeguards to ensure the confidentiality, integrity, and security of electronic protected health information (ePHI). We conduct regular audits and reviews of our compliance with HIPAA standards, ensuring our practices meet or exceed federal requirements.
For more information about SwiftyNote's HIPAA Policies, please visit www.swiftynote.com/trust.
AI Specific Considerations
Our AI's decision-making processes are designed with transparency and accountability in mind. Users and healthcare providers can request insights into how decisions were made by our AI and can override these decisions where clinically or legally appropriate. We continually work to identify and mitigate any biases in our AI algorithms, ensuring fair and accurate outputs. SwiftyNote leverages AWS and our own compliant architecture to redact ePHI before transmitting it to our AI service providers.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Information
If you have any questions about this Privacy Policy, please contact us by email or postal mail as follows:
SwiftyNote LLC
15 Depeyster Avenue
Tenafly, NJ 07670